A request lands on you that no process covers: the nearest rule says no, common sense says yes, and the person needs an answer today. What do you do?

Problem solving & judgment · junior · situational

Why this works

The gap between the rules and sense is where judgment first shows in junior roles, and the dilemma has no free move — hiding behind the rule has a cost, improvising has a risk. The answer-today clause keeps "I'd find out the policy" from being the whole answer.

Follow-up probes

  • What would make you comfortable deciding without asking anyone?
  • Who do you tell afterwards, and why?
  • What if the same request comes back next month?

What good looks like

The actual risk sized rather than assumed, a decision owned within sensible limits, the outcome flagged to whoever owns the process, and the gap raised so a rule exists next time.

Red flags

The rule applied purely for self-protection, a yes improvised with no curiosity about why the rule exists, or a workaround that stays secret and never becomes a procedure.