A request lands on you that no process covers: the nearest rule says no, common sense says yes, and the person needs an answer today. What do you do?
Problem solving & judgment · junior · situational
Why this works
The gap between the rules and sense is where judgment first shows in junior roles, and the dilemma has no free move — hiding behind the rule has a cost, improvising has a risk. The answer-today clause keeps "I'd find out the policy" from being the whole answer.
Follow-up probes
- What would make you comfortable deciding without asking anyone?
- Who do you tell afterwards, and why?
- What if the same request comes back next month?
What good looks like
The actual risk sized rather than assumed, a decision owned within sensible limits, the outcome flagged to whoever owns the process, and the gap raised so a rule exists next time.
Red flags
The rule applied purely for self-protection, a yes improvised with no curiosity about why the rule exists, or a workaround that stays secret and never becomes a procedure.