Customer & stakeholder orientation

Tell me about a customer request you realized you didn't actually understand. What happened next?

Describe a time a customer asked for something specific, and you realized the request wouldn't solve their real problem. What did you do?

Tell me about a client or stakeholder who was openly skeptical of you at the start. What did you do about it?

Tell me about a time a client ended up disappointed with what you delivered. When did you realize, and what did you do?

Tell me about a time you had to tell a customer no — what they wanted wasn't possible, allowed, or wise. How did you do it?

Tell me about a customer who came to you angry — at you, your company, or the situation. What did you do first, and why that?

An angry customer reaches you: your company promised them something days ago, it never arrived, and nobody has helped. You can't fix it on the spot — what do you do?

junior situational

It's your busiest day and three customers need you at once: one furious, one with a quick question, one big account with a real problem. Walk me through your next ten minutes.

junior situational

Describe a time you pushed your own organization to do right by a customer when it would have been easier to let it slide. What did it take?

senior

Tell me about a customer or stakeholder relationship you lost — they left, went around you, or stopped trusting the work. What happened?

senior